View Issue Details

IDProjectCategoryLast Update
0027433AI War 2Crash/ExceptionJun 3, 2022 10:40 pm
Reporterxjxxjx1017 Assigned ToChris_McElligottPark  
Status assignedResolutionopen 
Product Version5.014 The Tom Show 
Summary0027433: Freeze when double clicking on planet, in galaxy view
DescriptionIt happens randomly. But it's always at the point when I double clicking on a planet. Happen around every 30~60 minutes. Reload the game can get around the issue.
TagsNo tags attached.

Activities

xjxxjx1017

Jun 2, 2022 7:33 pm

reporter  

ArcenDebugLog.txt (396,424 bytes)
SnipersTrainingGrnd.zip (1,144,438 bytes)

Chris_McElligottPark

Jun 2, 2022 9:22 pm

administrator   ~0066910

Hi!

We had one other report of something similar very recently, and the solution in his case was to use OpenGL rather than DirectX: https://steamcommunity.com/app/573410/discussions/1/3418808280394683030/

For all other folks who have had something like this, historically if they did a verification of the steam files, that would replace some corrupt file and then things would work properly again. But it sounds like OpenGL may be another way to solve it.

xjxxjx1017

Jun 3, 2022 3:02 am

reporter   ~0066911

checked steam verification, all files hashes are correct. no corrupt found. Haven't try OpenGL yet, but will try that and will notify if happens again in the rest of the campaign ( about half way at the moment ).

xjxxjx1017

Jun 3, 2022 3:13 am

reporter   ~0066912

I'm a game dev and have a high-end PC from 2 years ago.

ok, had a look at the one on steam forum.
I forgot to mention that my double click was fast. haven't trigger the problem when I click slowly. I believe I can click twice in a single frame.

xjxxjx1017

Jun 3, 2022 10:40 pm

reporter   ~0066921

Didn't change anything, but I intentionally click slower. Managed to finished the campaign after 3 hours (loss) without freeze.

Issue History

Date Modified Username Field Change
Jun 2, 2022 7:33 pm xjxxjx1017 New Issue
Jun 2, 2022 7:33 pm xjxxjx1017 File Added: ArcenDebugLog.txt
Jun 2, 2022 7:33 pm xjxxjx1017 File Added: SnipersTrainingGrnd.zip
Jun 2, 2022 9:22 pm Chris_McElligottPark Assigned To => Chris_McElligottPark
Jun 2, 2022 9:22 pm Chris_McElligottPark Status new => feedback
Jun 2, 2022 9:22 pm Chris_McElligottPark Note Added: 0066910
Jun 3, 2022 3:02 am xjxxjx1017 Status feedback => assigned
Jun 3, 2022 3:02 am xjxxjx1017 Description Updated
Jun 3, 2022 3:02 am xjxxjx1017 Note Added: 0066911
Jun 3, 2022 3:03 am xjxxjx1017 Description Updated
Jun 3, 2022 3:13 am xjxxjx1017 Note Added: 0066912
Jun 3, 2022 10:40 pm xjxxjx1017 Note Added: 0066921