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IDProjectCategoryDate SubmittedLast Update
0028530Heart Of The MachineCrash/ExceptionMay 29, 2024 6:22 pmMay 29, 2024 11:17 pm
ReporterStephen Stone Assigned ToChris_McElligottPark  
Status closedResolutionno change required 
Product Version0.527 Wednesday Test Group 
Summary0028530: Unable to get past initial screen
DescriptionTried running on 2017 macbook and could only get to the opening screen. The background would rotate with some silhouettes of mechs and some music is playing but nothing would come up for me to select or do. I tried restarting and pressing buttons but nothing would change. The background would continue spinning and the music would loop.

My system information is below:

MacBookPro
  Processor Name: Dual-Core Intel Core i5
  Processor Speed: 2.3 GHz
  Memory: 8 GB
TagsNo tags attached.

Activities

Chris_McElligottPark

May 29, 2024 7:18 pm

administrator   ~0068866

Anything in your log files? There have been some folks on an M1, and on an intel, with no issues lately. So probably something is in the logs.

** If you need to submit log files, those can generally be found under your PlayerData/Logs folder in the folder your game is installed in. The most relevant one is called HeartoftheMachineLog.txt. You can send us the whole thing, or just strip out relevant parts.
*** macOS: ~/Library/Logs/Arcen Games, LLC/Heart of the Machine/Player.log

Thanks!

Stephen Stone

May 29, 2024 9:19 pm

reporter   ~0068872

Here are the logs. Sorry I'm not sure what is relevant:

5/29/2024 2:31:27 PM SINGLEP Opening Eyes (3.2997s)
5/29/2024 2:31:29 PM SINGLEP graphicsDeviceType in use: Metal
graphicsDeviceVersion in use: Metal
graphicsMultiThreaded: True
graphicsShaderLevel: 50
operatingSystem: Mac OS X 11.7.10
graphicsDeviceName: Intel(R) Iris(TM) Plus Graphics 640
graphicsDeviceID: 0
graphicsDeviceVendor: Apple
graphicsDeviceVendorID: 0
graphicsDeviceVersion: Metal
graphicsMemorySize: 1536
maxTextureSize: 16384
npotSupport: Full
processorType: Intel(R) Core(TM) i5-7360U CPU @ 2.30GHz
processorCount: 4
processorFrequency: 2300
systemMemorySize: 8192
supportedRenderTargetCount: 8
supportsComputeShaders: True
supportsShadows: True
usesReversedZBuffer: True
5/29/2024 2:31:24 PM SINGLEP DELAYED1 TID1 Attempting steam login with appID 2604860.
5/29/2024 2:31:24 PM SINGLEP DELAYED2 TID1 Logged in for Steam build ID: 14536803 appID: 2604860
5/29/2024 2:31:29 PM 0.527 SINGLEP Game Version: 0.527 (Main Game
5/29/2024 2:31:29 PM 0.527 SINGLEP Examining Inner Self (1.9666s)
5/29/2024 2:31:29 PM 0.527 SINGLEP Returning King (0.1687s)
5/29/2024 2:31:30 PM 0.527 SINGLEP Found 463 xml files in 225 folders in 202ms
5/29/2024 2:31:31 PM 0.527 SINGLEP Check For Extra Squires (1.4260s)
5/29/2024 2:31:31 PM 0.527 SINGLEP 463 Xml Files Parsed in 1,139ms
5/29/2024 2:31:31 PM 0.527 SINGLEP Gather Ancient Lifeforms (0.0007s)
5/29/2024 2:31:31 PM 0.527 SINGLEP Bring Ambassador To Dinner (0.1459s)
5/29/2024 2:31:31 PM 0.527 SINGLEP Tried to load settings from disk, but could not find any contents in file: ???
  at System.Environment.get_StackTrace () [0x00000] in <b476499a37ba4db68de311f404f49770>:0
  at Arcen.Universal.ArcenDebugging.ArcenLog_InnerOnMainThreadOnly (System.String Message, Arcen.Universal.DebugLogDestination Destination, System.Boolean IncludeStackTrace, Arcen.Universal.Verbosity Verbosity, System.DateTime Timestamp, System.Single TimeToLast) [0x00000] in <2d475d1ff57848f38b3b42829722c03a>:0
  at Arcen.Universal.ArcenDebugging.LogWithStack (System.String Message, Arcen.Universal.Verbosity Verbosity) [0x00000] in <2d475d1ff57848f38b3b42829722c03a>:0
  at Arcen.Universal.GameSettings.LoadFromDisk () [0x00000] in <2d475d1ff57848f38b3b42829722c03a>:0
  at Arcen.Universal.Engine_Universal+<LoadXmlData>d__125.MoveNext () [0x00000] in <2d475d1ff57848f38b3b42829722c03a>:0
  at UnityEngine.SetupCoroutine.InvokeMoveNext (System.Collections.IEnumerator enumerator, System.IntPtr returnValueAddress) [0x00000] in <083be408a81448ce87081b1f043f7fa5>:0

5/29/2024 2:31:31 PM 0.527 SINGLEP Update mod and expansion statuses!
5/29/2024 2:31:31 PM 0.527 SINGLEP Check Nearby Fiefdoms (0.1409s)
5/29/2024 2:31:31 PM 0.527 SINGLEP No resolution change was required.
5/29/2024 2:31:31 PM 0.527 SINGLEP Applied graphics settings:
MSAAType:4x
SecondaryAAType:SMAAMed
UseSoftParticles:True
AnisotropicMode:Enable
ParticleRaycastBudget:64
PixelLightCount:1
Framerate Type:60FPS (vsync: 0 targetFPS:60)
5/29/2024 2:31:33 PM 0.527 SINGLEP Disperse Diaspora (1.5564s)
5/29/2024 2:31:33 PM 0.527 SINGLEP Wonder About Those Spiders (0.2502s)
5/29/2024 2:31:33 PM 0.527 SINGLEP Reassure Self (0.1664s)
5/29/2024 2:31:35 PM 0.527 SINGLEP Thinking Abstract Thoughts (2.1214s)
5/29/2024 2:31:53 PM 0.527 SINGLEP Sound Search (18.3636s)
5/29/2024 2:31:54 PM 0.527 SINGLEP Polishing Stones (0.5508s)
5/29/2024 2:31:56 PM 0.527 SINGLEP Making Connections (1.7778s)
5/29/2024 2:31:56 PM 0.527 SINGLEP 32.3 seconds total load time.
Opening Eyes (3.3s)
Examining Inner Self (2.0s)
Check For Extra Squires (1.4s)
Disperse Diaspora (1.6s)
Wonder About Those Spiders (0.3s)
Thinking Abstract Thoughts (2.1s)
Sound Search (18.4s)
Polishing Stones (0.6s)
Making Connections (1.8s)
5/29/2024 2:31:57 PM 0.527 SINGLEP Set secondary AA type on Main Camera to: SMAAMed
5/29/2024 2:31:58 PM 0.527 SINGLEP DELAYED3 TID9 Finished loading all LevelType contents in 3.6s
5/29/2024 2:31:58 PM 0.527 SINGLEP Finished loading 5693 sprites from dictionaries! (2545 table rows waiting on them.)
5/29/2024 2:31:59 PM 0.527 SINGLEP Linked all icons to rows in 82ms.
5/29/2024 2:39:03 PM SINGLEP Current directory used: /Users/stephenstone/Library/Application Support/Steam/SteamApps/common/Heart of the Machine Playtest/
PlayerDataDirectory used: /Users/stephenstone/Library/Application Support/Steam/SteamApps/common/Heart of the Machine Playtest/PlayerData/
5/29/2024 2:39:03 PM SINGLEP Opening Eyes (0.5116s)
5/29/2024 2:39:04 PM SINGLEP graphicsDeviceType in use: Metal
graphicsDeviceVersion in use: Metal
graphicsMultiThreaded: True
graphicsShaderLevel: 50
operatingSystem: Mac OS X 11.7.10
graphicsDeviceName: Intel(R) Iris(TM) Plus Graphics 640
graphicsDeviceID: 0
graphicsDeviceVendor: Apple
graphicsDeviceVendorID: 0
graphicsDeviceVersion: Metal
graphicsMemorySize: 1536
maxTextureSize: 16384
npotSupport: Full
processorType: Intel(R) Core(TM) i5-7360U CPU @ 2.30GHz
processorCount: 4
processorFrequency: 2300
systemMemorySize: 8192
supportedRenderTargetCount: 8
supportsComputeShaders: True
supportsShadows: True
usesReversedZBuffer: True
5/29/2024 2:39:02 PM SINGLEP DELAYED1 TID1 Attempting steam login with appID 2604860.
5/29/2024 2:39:03 PM SINGLEP DELAYED2 TID1 Logged in for Steam build ID: 14536803 appID: 2604860
5/29/2024 2:39:05 PM 0.527 SINGLEP Game Version: 0.527 (Main Game
5/29/2024 2:39:05 PM 0.527 SINGLEP Examining Inner Self (1.3667s)
5/29/2024 2:39:05 PM 0.527 SINGLEP Returning King (0.5618s)
5/29/2024 2:39:05 PM 0.527 SINGLEP Found 463 xml files in 225 folders in 219ms
5/29/2024 2:39:06 PM 0.527 SINGLEP Check For Extra Squires (1.3443s)
5/29/2024 2:39:06 PM 0.527 SINGLEP 463 Xml Files Parsed in 1,110ms
5/29/2024 2:39:06 PM 0.527 SINGLEP Gather Ancient Lifeforms (0.0007s)
5/29/2024 2:39:07 PM 0.527 SINGLEP Bring Ambassador To Dinner (0.3141s)
5/29/2024 2:39:07 PM 0.527 SINGLEP Update mod and expansion statuses!
5/29/2024 2:39:07 PM 0.527 SINGLEP Check Nearby Fiefdoms (0.1728s)
5/29/2024 2:39:08 PM 0.527 SINGLEP No resolution change was required.
5/29/2024 2:39:08 PM 0.527 SINGLEP Applied graphics settings:
MSAAType:4x
SecondaryAAType:SMAAMed
UseSoftParticles:True
AnisotropicMode:Enable
ParticleRaycastBudget:64
PixelLightCount:1
Framerate Type:60FPS (vsync: 0 targetFPS:60)
5/29/2024 2:39:09 PM 0.527 SINGLEP Disperse Diaspora (2.0680s)
5/29/2024 2:39:09 PM 0.527 SINGLEP Wonder About Those Spiders (0.2400s)
5/29/2024 2:39:10 PM 0.527 SINGLEP Reassure Self (0.7185s)
5/29/2024 2:39:12 PM 0.527 SINGLEP Thinking Abstract Thoughts (1.7895s)
5/29/2024 2:39:31 PM 0.527 SINGLEP Sound Search (19.6227s)
5/29/2024 2:39:32 PM 0.527 SINGLEP Polishing Stones (0.6704s)
5/29/2024 2:39:35 PM 0.527 SINGLEP Making Connections (2.6980s)
5/29/2024 2:39:35 PM 0.527 SINGLEP 32.5 seconds total load time.
Opening Eyes (0.5s)
Examining Inner Self (1.4s)
Returning King (0.6s)
Check For Extra Squires (1.3s)
Bring Ambassador To Dinner (0.3s)
Disperse Diaspora (2.1s)
Reassure Self (0.7s)
Thinking Abstract Thoughts (1.8s)
Sound Search (19.6s)
Polishing Stones (0.7s)
Making Connections (2.7s)
5/29/2024 2:39:36 PM 0.527 SINGLEP Finished loading 5693 sprites from dictionaries! (2545 table rows waiting on them.)
5/29/2024 2:39:36 PM 0.527 SINGLEP Linked all icons to rows in 70ms.
5/29/2024 2:39:36 PM 0.527 SINGLEP DELAYED3 TID16 Finished loading all LevelType contents in 3.4s
5/29/2024 2:39:37 PM 0.527 SINGLEP Set secondary AA type on Main Camera to: SMAAMed
5/29/2024 4:02:44 PM SINGLEP Current directory used: /Users/stephenstone/Library/Application Support/Steam/SteamApps/common/Heart of the Machine Playtest/
PlayerDataDirectory used: /Users/stephenstone/Library/Application Support/Steam/SteamApps/common/Heart of the Machine Playtest/PlayerData/
5/29/2024 4:02:44 PM SINGLEP Opening Eyes (0.3369s)
5/29/2024 4:02:45 PM SINGLEP graphicsDeviceType in use: Metal
graphicsDeviceVersion in use: Metal
graphicsMultiThreaded: True
graphicsShaderLevel: 50
operatingSystem: Mac OS X 11.7.10
graphicsDeviceName: Intel(R) Iris(TM) Plus Graphics 640
graphicsDeviceID: 0
graphicsDeviceVendor: Apple
graphicsDeviceVendorID: 0
graphicsDeviceVersion: Metal
graphicsMemorySize: 1536
maxTextureSize: 16384
npotSupport: Full
processorType: Intel(R) Core(TM) i5-7360U CPU @ 2.30GHz
processorCount: 4
processorFrequency: 2300
systemMemorySize: 8192
supportedRenderTargetCount: 8
supportsComputeShaders: True
supportsShadows: True
usesReversedZBuffer: True
5/29/2024 4:02:44 PM SINGLEP DELAYED1 TID1 Attempting steam login with appID 2604860.
5/29/2024 4:02:44 PM SINGLEP DELAYED2 TID1 Logged in for Steam build ID: 14536803 appID: 2604860
5/29/2024 4:02:45 PM 0.527 SINGLEP Game Version: 0.527 (Main Game
5/29/2024 4:02:45 PM 0.527 SINGLEP Examining Inner Self (0.9677s)
5/29/2024 4:02:46 PM 0.527 SINGLEP Returning King (0.6305s)
5/29/2024 4:02:46 PM 0.527 SINGLEP Found 463 xml files in 225 folders in 177ms
5/29/2024 4:02:47 PM 0.527 SINGLEP Check For Extra Squires (1.4409s)
5/29/2024 4:02:47 PM 0.527 SINGLEP 463 Xml Files Parsed in 1,246ms
5/29/2024 4:02:47 PM 0.527 SINGLEP Gather Ancient Lifeforms (0.0009s)
5/29/2024 4:02:48 PM 0.527 SINGLEP Bring Ambassador To Dinner (0.2194s)
5/29/2024 4:02:48 PM 0.527 SINGLEP Update mod and expansion statuses!
5/29/2024 4:02:48 PM 0.527 SINGLEP Check Nearby Fiefdoms (0.1543s)
5/29/2024 4:02:48 PM 0.527 SINGLEP No resolution change was required.
5/29/2024 4:02:48 PM 0.527 SINGLEP Applied graphics settings:
MSAAType:4x
SecondaryAAType:SMAAMed
UseSoftParticles:True
AnisotropicMode:Enable
ParticleRaycastBudget:64
PixelLightCount:1
Framerate Type:60FPS (vsync: 0 targetFPS:60)
5/29/2024 4:02:50 PM 0.527 SINGLEP Disperse Diaspora (2.5537s)
5/29/2024 4:02:51 PM 0.527 SINGLEP Wonder About Those Spiders (0.2213s)
5/29/2024 4:02:52 PM 0.527 SINGLEP Reassure Self (1.9605s)
5/29/2024 4:03:09 PM 0.527 SINGLEP Sound Search (16.9286s)
5/29/2024 4:03:10 PM 0.527 SINGLEP Polishing Stones (0.4285s)
5/29/2024 4:03:12 PM 0.527 SINGLEP Making Connections (2.1418s)
5/29/2024 4:03:12 PM 0.527 SINGLEP 28.5 seconds total load time.
Opening Eyes (0.3s)
Examining Inner Self (1.0s)
Returning King (0.6s)
Check For Extra Squires (1.4s)
Disperse Diaspora (2.6s)
Reassure Self (2.0s)
Sound Search (16.9s)
Polishing Stones (0.4s)
Making Connections (2.1s)
5/29/2024 4:03:14 PM 0.527 SINGLEP Finished loading 5693 sprites from dictionaries! (2545 table rows waiting on them.)
5/29/2024 4:03:14 PM 0.527 SINGLEP Linked all icons to rows in 82ms.
5/29/2024 4:03:14 PM 0.527 SINGLEP DELAYED3 TID8 Finished loading all LevelType contents in 3.0s
5/29/2024 4:03:15 PM 0.527 SINGLEP Set secondary AA type on Main Camera to: SMAAMed

Stephen Stone

May 29, 2024 9:29 pm

reporter   ~0068873

I restarted my computer and gave it a bit more time and it did end up loading. Sorry about that. Is there a way to remove this?

relmz32

May 29, 2024 9:38 pm

reporter   ~0068874

I found that my game loads quite quick on my macbook with the fullscreen resolution halved, so if the game is slow or loads too slow that made a big impact for me.
Screenshot 2024-05-29 at 9.36.28 PM.png (10,733,036 bytes)

Chris_McElligottPark

May 29, 2024 11:17 pm

administrator   ~0068875

I do need to make sure that there's a spinner that makes it clear something is still happening.

The second load of the game, and subsequent ones, will always be faster in general than the first one. The first one should be very fast, but it depends on a lot of factors on the hardware in question. If your GPU does not support BC7, for example, which some macs don't, then it will take extra time loading textures.

Issue History

Date Modified Username Field Change
May 29, 2024 6:22 pm Stephen Stone New Issue
May 29, 2024 7:18 pm Chris_McElligottPark Assigned To => Chris_McElligottPark
May 29, 2024 7:18 pm Chris_McElligottPark Status new => feedback
May 29, 2024 7:18 pm Chris_McElligottPark Note Added: 0068866
May 29, 2024 9:19 pm Stephen Stone Note Added: 0068872
May 29, 2024 9:29 pm Stephen Stone Note Added: 0068873
May 29, 2024 9:38 pm relmz32 Note Added: 0068874
May 29, 2024 9:38 pm relmz32 File Added: Screenshot 2024-05-29 at 9.36.28 PM.png
May 29, 2024 11:17 pm Chris_McElligottPark Status feedback => closed
May 29, 2024 11:17 pm Chris_McElligottPark Resolution open => no change required
May 29, 2024 11:17 pm Chris_McElligottPark Note Added: 0068875