View Issue Details
| ID | Project | Category | Date Submitted | Last Update | |
|---|---|---|---|---|---|
| 0015243 | AI War 1 / Classic | Crash/Exception | May 21, 2014 9:16 pm | May 21, 2014 10:50 pm | |
| Reporter | drunk_zombie | Assigned To | keith.lamothe | ||
| Status | resolved | Resolution | fixed | ||
| Product Version | 7.019 | ||||
| Summary | 0015243: I cannot run AI War. | ||||
| Description | when i try to open ai war through steam it sometimes (3 out of 5 times) displays the splash screen and it the goes white and gives me the crash report window, sometimes it will actually go full screen but the screen is black and when i minimize i have the crash report window, i have attempted to use the steam "verify game integrity" option but it has failed to yield results even when it says all files are verified, i have also attempted to reinstall the game and it has failed as well | ||||
| Tags | No tags attached. | ||||
| Internal Weight | New | ||||
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Just checking: this is on windows? Not linux via WINE, etc. Is there an antivirus program in play? Some of them like to kill our games without telling the user what's happening. One thing you might try is disabling the automatic check for updates by editing your settings.dat file (in the RuntimeData subdirectory) by changing this line: AutomaticallyCheckForUpdates:1 to AutomaticallyCheckForUpdates:0 if you don't have a settings.dat file in the RuntimeData subdirectory you can create one in a text editor with these lines: FromVersion:7031 AutomaticallyCheckForUpdates:0 Anyway, if it's a supported platform, and there's no antivirus interference, and disabling the update-check doesn't work my next guess is some kind of hardware or software instability outside the game itself, as I don't recall the last time I heard a report of this particular behavior. For diagnostic purposes, do you have another machine you can try the game on? |
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Yes this is on Windows 7, and I am running avast antivirus. |
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Apparently it was in fact my antivirus, i set it to silent mode and ai war started up fine. |
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Ok, thanks for letting me know. Glad it worked out :) |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| May 21, 2014 9:16 pm | drunk_zombie | New Issue | |
| May 21, 2014 9:16 pm | drunk_zombie | File Added: crash.dmp | |
| May 21, 2014 9:26 pm | keith.lamothe | Note Added: 0038264 | |
| May 21, 2014 9:26 pm | keith.lamothe | Assigned To | => keith.lamothe |
| May 21, 2014 9:26 pm | keith.lamothe | Status | new => feedback |
| May 21, 2014 9:34 pm | drunk_zombie | Note Added: 0038265 | |
| May 21, 2014 9:34 pm | drunk_zombie | Status | feedback => assigned |
| May 21, 2014 9:35 pm | drunk_zombie | Product Version | => 7.019 |
| May 21, 2014 9:39 pm | drunk_zombie | Note Edited: 0038265 | |
| May 21, 2014 9:43 pm | drunk_zombie | Note Added: 0038266 | |
| May 21, 2014 10:50 pm | keith.lamothe | Internal Weight | => New |
| May 21, 2014 10:50 pm | keith.lamothe | Note Added: 0038268 | |
| May 21, 2014 10:50 pm | keith.lamothe | Status | assigned => resolved |
| May 21, 2014 10:50 pm | keith.lamothe | Resolution | open => fixed |
