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IDProjectCategoryLast Update
0015626AI War 1 / ClassicBug - OtherAug 6, 2014 5:05 pm
Reportermalkiel Assigned ToChris_McElligottPark  
Status feedbackResolutionopen 
Product Version7.052 
Summary0015626: updating to 7.053 issue...
Descriptionso, tried "download and install all updates" and saw the arcen updater tool for the first time today:

I don't think it waorked. seems stuck at this point. considering updates never take very long, I tried again and the update is still visible in game.

screenshot is of the updater's current status after a few minutes.

Windows 7, Steam user, not Beta Branch on steam.

if you find you need any more information from me, let me know.
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malkiel

Aug 4, 2014 12:54 pm

reporter  

update fail.dib (255,472 bytes)   
update fail.dib (255,472 bytes)   

TechSY730

Aug 6, 2014 2:54 am

reporter   ~0038853

Can you try running the updater with full administrator permissions? Among many other things, the newer versions have a new version of the updater, so it needs to do more than the "usual" for this upgrade.

In any case, lots of people are having this issue. Chris (x4000) recently found that the hosting server was having issues, and moved to a different one, so it might be worth trying again. Also, some people were having luck just simply trying a second or third time.

Chris_McElligottPark

Aug 6, 2014 3:48 pm

administrator   ~0038857

The issue actually in this case is likely because the old updater files exist. Can you please NOT change anything on your system, but then see if the next steam update fixes it for you? This is in for the next one:

* Put in some code that kills the old updater files when the game runs. If you are on Steam and are trying to run the updater, then this should solve the issue of the new updater trying to update into the wrong place because it's finding the old updater.
** If you're not on Steam, then unfortunately you manually have to go in and delete your updater .exe file (windows) or .app folder (osx) from the base game folder.

Thank you for your help!

Chris_McElligottPark

Aug 6, 2014 5:05 pm

administrator   ~0038858

Okay, 7.055 is now out on Steam if you restart it. If you see this issue again in the future after that, please let us know!

Issue History

Date Modified Username Field Change
Aug 4, 2014 12:54 pm malkiel New Issue
Aug 4, 2014 12:54 pm malkiel File Added: update fail.dib
Aug 6, 2014 2:54 am TechSY730 Note Added: 0038853
Aug 6, 2014 3:48 pm Chris_McElligottPark Note Added: 0038857
Aug 6, 2014 3:48 pm Chris_McElligottPark Assigned To => Chris_McElligottPark
Aug 6, 2014 3:48 pm Chris_McElligottPark Status new => feedback
Aug 6, 2014 5:05 pm Chris_McElligottPark Note Added: 0038858