View Issue Details
ID | Project | Category | Date Submitted | Last Update | |
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0015626 | AI War 1 / Classic | Bug - Other | Aug 4, 2014 12:54 pm | Aug 6, 2014 5:05 pm | |
Reporter | malkiel | Assigned To | Chris_McElligottPark | ||
Status | feedback | Resolution | open | ||
Product Version | 7.052 | ||||
Summary | 0015626: updating to 7.053 issue... | ||||
Description | so, tried "download and install all updates" and saw the arcen updater tool for the first time today: I don't think it waorked. seems stuck at this point. considering updates never take very long, I tried again and the update is still visible in game. screenshot is of the updater's current status after a few minutes. Windows 7, Steam user, not Beta Branch on steam. if you find you need any more information from me, let me know. | ||||
Tags | No tags attached. | ||||
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Can you try running the updater with full administrator permissions? Among many other things, the newer versions have a new version of the updater, so it needs to do more than the "usual" for this upgrade. In any case, lots of people are having this issue. Chris (x4000) recently found that the hosting server was having issues, and moved to a different one, so it might be worth trying again. Also, some people were having luck just simply trying a second or third time. |
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The issue actually in this case is likely because the old updater files exist. Can you please NOT change anything on your system, but then see if the next steam update fixes it for you? This is in for the next one: * Put in some code that kills the old updater files when the game runs. If you are on Steam and are trying to run the updater, then this should solve the issue of the new updater trying to update into the wrong place because it's finding the old updater. ** If you're not on Steam, then unfortunately you manually have to go in and delete your updater .exe file (windows) or .app folder (osx) from the base game folder. Thank you for your help! |
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Okay, 7.055 is now out on Steam if you restart it. If you see this issue again in the future after that, please let us know! |
Date Modified | Username | Field | Change |
---|---|---|---|
Aug 4, 2014 12:54 pm | malkiel | New Issue | |
Aug 4, 2014 12:54 pm | malkiel | File Added: update fail.dib | |
Aug 6, 2014 2:54 am | TechSY730 | Note Added: 0038853 | |
Aug 6, 2014 3:48 pm | Chris_McElligottPark | Note Added: 0038857 | |
Aug 6, 2014 3:48 pm | Chris_McElligottPark | Assigned To | => Chris_McElligottPark |
Aug 6, 2014 3:48 pm | Chris_McElligottPark | Status | new => feedback |
Aug 6, 2014 5:05 pm | Chris_McElligottPark | Note Added: 0038858 |